Appointment Times I am available at 40 Valley Hill: Monday - 10am and 7pm Tuesday – 10am and 7pm Wednesday – 10am and 7pm Thursday - 10am and 7pm Friday – 10am and 7pm Saturday - CLOSED Sunday - CLOSED Please allow the following time for your therapy session: Reflexology - 1 hour 15 minutes (actual treatment time is 1 hour) Indian Head Massage - 1 hour (actual treatment time is 45 minutes) Natural Lift Face Massage - 1 hour (actual treatment time is 45 minutes) Your first session will include a 20-30 minute telephone consultation and Covid-19 risk assessment which will take place at least 24hrs before your treatment. Home visits are currently not available. To book your appointment or for further information click here Please note: Missed appointments or cancellations with less than 24 hours notice will be charged at the full rate unless you are required to self isolate due to Covid-19. Male clients can only be seen if referred by an existing client. As I am often working and not always available to take your phone calls, please leave a message or voice-mail. Your calls are important to me and I will make every effort to contact you as soon as I can. Tel - 0208-508-4144 or 07572-181582. Click here for full contact and address details. Cancellations Policy As I am sure you can appreciate my time is my business and late cancellations and no-shows really affect my income and another person’s chance to have a treatment, therefore, I have had to put a cancellation policy in place. If you need to cancel or change your appointment can you please try and give me at least 48 hours notice. I often have clients waiting for appointments and operate a cancellations waiting list, especially for my more popular evening appointments. If adequate notice is given then I have time to offer your cancelled appointment to somebody else. Of course, I know there will always be exceptional circumstances and I am obviously sympathetic towards these. I try to be as flexible as possible and work on the basis of mutual trust so if an emergency occurs and I need to cancel or change your appointment then I will do my utmost to contact you within the required time. If appointments are missed or cancelled on the day or with less than 24 hours notice then you will be charged for the full cost of your missed treatment. If you have paid for a course of treatments then this will result in the loss of that treatment. If you can find somebody else to take your appointment then no fee will be payable. In cases where there are repeated cancellations I will suggest that clients wait until they are able to commit to regular treatments before re-booking. Whilst these policies are not nice to enforce, they are a necessity to ensure all my business running costs are still covered despite the income lost from a cancelled appointment. If you are self isolating due to Covid-19 and you have to cancel at short notice, then no charge will be made. Link to full Privacy Statement
© Sarah Forsdyke Complementary Therapies 2020
Sarah Forsdyke Complementary Therapies